Frequently Asked Questions

A FedEx airwaybill is a document containing your collection and delivery details as well as a unique tracking number. Should you wish to make a note of the tracking number you can access an update of your shipment by visiting the FedEx tracking system shown at bottom of Excess Baggage web under heading Tracking

Nothing. Simply have your items ready to go. Ensure luggage labels are attached to your items, both on the outs and inside the suitcases and bags. Your FedEx airwaybill will need to be attached to your luggage.

Your booking should be completed online via our secure payment facility. We accept the following credit / debit cards: MasterCard, Visa and Amex

Most EU countries, United States of America, Far East, Middle East, Some African countries. If your destination country is not shown on the booking destination country drop down, it means we do not supply a service to that country.

For prices and availability or weekend collection or delivery contact our Customer Service Support Team +27 010 900 4703, info@excessbaggage.co.za, baggage@ict-sa.co.SA

We offer this service only in Cape Town. There is an administrative charge of R500.00 (plus tax if applicable) which is added to our usual cost. We require the following additional information :- cruise line, vessel name, date and port of departure and port of arrival.

• Animals (including birds, fish, insects, larvae pupae etc)
• Animal products (including but not limited to ivory, fur and garments trimmed with fur)
• Antiques and art works
• Bullion
• Complete firearms and firearm parts, ammunition, explosives, weapons
• Dangerous / hazardous goods (including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under Air Transport Association regulations (“ATA”, the Agreement on Dangerous Goods by Road “(ADR) or Maritime Dangerous Goods (“IMDG”) regulations.
• Flowers and plant products
• Human remains or ashes
• Illegals goods (these are goods which are considered illegal in the origin, the transit points and / or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)
• Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition.
• Medical sample (including but not limited to to bodily fluids and tissue samples)
• Negotiable instruments in bearer form (including but not limited to bank notes, currency, vouchers)
• Perishable items that require a temperature controlled environment.
• Pornography
• Prescription drugs and pharmaceuticals products
• Religious artefacts
• Tobacco
• Foodstuffs, perishable food articles and beverages requiring refrigeration or other environmental control, including and not limited to Wine, beer, Spirits and Champagne.
• Packages that are wet, leaking emit an odour of any kind or packages wrapped in Kraft paper.
• Knives
• Fragile items (including but not limited to crockery, and china, any item containing glass, televisions, computers, data storage devices, paintings) unless professionally and adequately packed and wrapped.
• Human or animal replans (including ashes)
• Televisions, computer screens and monitors

No, any pressurised container is not permitted to be packed in unaccompanied luggage, including deodorants and hairsprays.

No any item containing alcohol (including perfumes and aftershaves) is not permitted to be packed in unaccompanied luggage.

No, alkaline batteries are not permitted. Please ensure these are removed from any items you have packed.

Yes, Call Customer Service Support +27 010 900 4703

We do not recommend sending these items via Excess Baggage. We will be happy to provide you with a separate quote for such items. Extra large items have to be packed in a travel case specifically designed for that piece of equipment. For prices and further details please call (+27 010 900 4703) When contacting us Please have details of weight, size, of item(s) to be shipped. Size and weight details required are length, width, height - including the packaging.

This is covered in Terms of Use but ultimately no refund is payable by the company if cancelled within two (2) days of shipment booking date, and depending on the circumstances, the Company may also charge a cancellation fee to cover administrative charges of USD 25.00 plus VAT at the prevailing rate, where applicable

Yes, there are may freight companies that will arrange transportation of your luggage. However, unlike Excess Baggage, this is not their primary source of business, and as such you may have to follow lengthy procedures in order to ship your items. This may involve having to box and weigh your goods, and having to omplete complex Airway bills and invoices where requested by customs as well as possibly having to drop your luggage at the freight company’s location.

A minimum of two (2) working days prior to the date of collection if you have access to email and printer to print off the Airway bills. However wherever possible five (5) working days or more to allow preparation and delivery of travel documents to you.

Luggage may get xrayed for security purposes and any camera film or other items maybe harmed by the radiation of X-rays

Yes, if you ship more than 4 items you will receive a multiple piece discount as follows: 5+ items = 5% discount. Your multiple piece discount is calculated when you place your booking and is automatically included in your total price.

Simple, Call our Customer Support Team during Monday to Friday working hours +27 010 900 4703.

In the unlikely event that your luggage is not delivered on time and you have booked Excess Baggage FedEx Priority we will credit in full if your luggage arrives later than the agreed date. The above delivery guarantee does not apply in the following circumstances: if you pack any prohibited items, or through Force Majeure, or in any country that requires customs formalities, or if you have booked a Excess Baggage Economy Service. If your delivery date is very time sensitive then we recommend allowing 1-2 extra working days due to possible delays resulting from Customs high volumes

Luggage shipping costs (the chargeable weight) is based on both the size and weight of your items – the cost is determined by whichever is the greater the weight or the size (the chargeable weight). The prices that are displayed are based on the weight you select and the appropriate size is available for you to see or amend in the booking process. If any single dimension of any item type measures more than 120cms these items are classified by FEDEX, as ‘Oversize Piece’ and attract a surcharge.

The heaviest single item you can ship is 30 kg. All items are weighed and measured in transit by and if your item exceeds the allowance booked the additional cost due will be charged automatically to your credit / debit card.

In order to calculate whether the weight or the size is greater and determine the correct chargeable weight the size is converted to a weight by simply multiplying the three dimensions of your luggage in cms (width x height x length) and then dividing by 5000 and this gives you the cm size converted to a kg weight, e.g. 83cm x 40cm x 30cm / 5000 = 19.92kg

You can book with estimated weights and dimensions. All items are weighed and measured in transit by FedEx, and if your item exceeds the allowance booked the additional cost due will be charged automatically to your credit / debit card

When measuring your item, this should be done from the widest, highest and longest points including bulges, wheels and handles. You can enter the weight and dimensions in any order which will alter the price accordingly.

All items are weighed and measured in transit by FedEx and if your item exceeds the allowance booked the additional cost due will be charged automatically to your credit / debit card.